About Us
 We, at Air Beds Unlimited, have a very Straight Forward Approach to Doing Business! Simply, we will strive to provide you, our customers, the Best Air Beds, Air Mattresses and Adjustable Bed Frames, with the Best Customer Service, at the Guaranteed Best Prices!
WE ARE AIR BED SPECIALISTS! When you buy your Ultimate Sleep System Air Mattress from us, you can rest assured, that A COMPANY THAT HAS BEEN IN BUSINESS FOR OVER 35 YEARS, BACKS YOU!
We don't have to pay for all of their Expensive Overhead! We don't spend $50,000,000.00's++ on TV ADS, Celebrities (Rush), Newspaper Print Ads, Mail Flyers and Catalogs, CD's and we don't have 400+, Expensive Mall Locations with Incredibly High, Triple Net Leases and Highly Commissioned Sales Personnel, so...
We Can Pass On The Savings,
And Not The Expensive Overhead,
To You!
WE ARE SO CONFIDENT ABOUT OUR LOW PRICING, WE GLADLY OFFER THE FOLLOWING PRICE GUARANTEE: "If you find the same product, from a established retailer for less, WE WILL BEAT THEIR PRICE (Up to 30 Days After Purchase) BY 10% OF THE PRICE DIFFERENCE*". THIS "PRICE GUARANTEE" INCLUDES THOSE "DEALERS" WHO ARE AFRAID OF PUBLISHING THEIR PRICES ON-LINE!
Many of these companies don't even bother spending the small amount of dues to belong to the RESPECTED and UNBIASED BBB! Why would they not be BBB members?? Are they hiding something?? Some companies will even publish an Unauthorized BBB Logo on their Web Site, which does not link immediately to the OFFICIAL BBB REPORT ON THE COMPANY. The BBB now rates companies from A+ thru F or an even worse, "UNRATED or REVOKED ".
Our" A+" BBB RATING is the Highest Possible Rating Available!
A COUPLE WORDS OF CAUTION HERE: Be Careful About Including Your Phone Number on Any one's "FREE INSTANT PRICE QUOTE" Form! That is unless you don't mind being relentlessly hounded and harassed, by commissioned sales people, who will refuse to take "Let me talk it over with my ..... " or "think about it", as an answer! Also Be Aware: When Air Bed Companies mention the term, "WHISPER QUIET", they should be mentioning "Underpowered" and "Thermal Shut-Offs". There is Absolutely No Advantage to Having a "Whisper Quiet" Pump, That Shuts Off and Has to Sit and Cool (e.g.: a hair dryer), in the Middle of Filling Up Your Air Bed! Our Air Inflators DO NOT SHUT DOWN, OVERHEAT OR BURN OUT!
We find it interesting that some Air Bed "Dealers" have a return policy that is even longer than they have been in business, selling Air Beds! What happens when these "Air Bed Dealers" start getting air beds returned in 60-90 Days, 9 months or in a year from now? Why should they care? Will they even be in business in a couple of months or in a year from now??? Are you, the consumer, willing to take that chance? Incidentally, our return rate is less than 1/4 of 1 percent!
For your knowledge, the people who write "Epinion's, Shopping.Com Reviews and Viewpoints " are being paid for their "Unbiased?" Reviews, @$1.00, Per Review.
In your Internet Air Bed Shopping, you may have run across the (Unbiased?) "Air Bed Buyers Guide" web site. We have found that they are finally disclosing that they get paid a finders fee, after a customer that clicks the "Guides Recommended Site", purchases any of the recommended sites products. Of course someone paying a potential fee for the "Air Bed Buyers Guide" recommendation, may have influenced the "Guides" decision to recommend! As the "Guide" says, "I had plenty of other companies wanting to do some sort of referral deal." It is just that, a "Referral Deal" based on a finders fee. We were one of those companies that was approached by the "Guide", and after finding out how much they wanted as a "Referral Fee", we flatly turned them down!
Freight on all Air Bed and Adjustable Bed Frame orders, will always be FREE (lower 48 states only**). Also, You Will Never Pay Sales Tax, Unless You Live In The Beautiful State of COLORADO.
**ATTENTION**
We are very pleased to to announce that Air Beds Unlimited has been chosen by the State Department, as the Exclusive Air Bed Mattresses offered for all of the U.S. Embassy Personnel's Housing, World Wide!
Free Shipping:
 When you purchase your New Air Bed from Air Beds Unlimited, SHIPPING WILL ALWAYS BE FREE.** The usual delivery time, from the time your order is placed, to your home, will be within 7-12 business days. This time frame is only an approximation, as delivery times are usually, but not always, shorter. "White Glove" Deliveries may take somewhat longer, as we have to coordinate delivery and setup, with our White Glove Partners. We do not have to "Custom Order or Specially Make" your new Airbed. We stock all of the products that are shown on our web site! Air Bed "Dealers" who claim to have to Special Order/Build your Air Bed, are just using YOUR MONEY to pay for their older air bed orders! THAT IS NOT RIGHT! Foundations, adjustable bed frames and accessories will also be delivered free with the purchase of your complete Ultimate Sleep System Air Bed.
We will normally, unless there is a temporary back-order of a non-essential part or accessory, ship your Ultimate Sleep System Air Mattress in its entirety. There are usually 1-4 Boxes. If your Air Bed is shipped via a "Common Carrier or Truck Line" a shipping representative or scheduler will contact you, at least a day before your delivery, to schedule a convenient time for your order to be delivered and for someone to be present to Inspect The Boxes and sign a "Bill of Lading", noting if there is any outside damage to the boxes. Normal Fed Ex shipping does not schedule delivery times but Fed Ex Freight will. Regular ground shipping, via a trucking company, is to the curb only. Customer's who give us their email address will be notified how your order was shipped, with the corresponding Pro# or Tracking#. If your order is shipped via a Truck Line, you will also be able to contact the Common Carrier directly. Your email address will never be revealed to any third party.
Our Free Shipping Program is only available in the contiguous 48 states. **If you live on an island, a military base or a very remote area (where a truck cannot maneuver), a partial shipping charge may apply. If there are ANY unusual conditions regarding your delivery, please make sure and discuss those conditions with a representative. For shipping to Alaska, Hawaii, Puerto Rico, Canada, Mexico or anywhere else outside of the lower 48 States, please contact us at 1 303 683-7010, during our normal business hours of 8:00 AM-7:00PM, Mountain Time. We also cannot ship to P.O. Boxes. For an additional fee and to limited areas, we also offer a "White Glove" Delivery and Set-Up. This service includes 1-2 delivery people who will unpack your Ultimate Sleep System Air Bed, do initial assembly and haul off all the product cartons. The only thing you have to do is provide an empty space for your New Ultimate Sleep System Air Bed, to be set up. The cost for White Glove Service is $299.00 and may not be available in all areas. If you live in a remote area, please contact us prior to ordering"White Glove" Delivery, so that we may discuss this service availability. Shipping, on any orders that are returned or refused, is the customer's responsibility.
At the time of your delivery, please check that there is no freight damage. If you see any damage, tears, holes, bent corners or ANY Potential Freight Damage, NOTE IT ON THE "Bill of Lading" and ACCEPT THE SHIPMENT. If you are concerned about accepting the shipment, Call Us Immediately! In the extreme unlikelihood that damage is found, once the boxes are unpacked, contact us immediately!
Order Cancellation Policy:
If an order is cancelled after shipment or the shipment is refused upon delivery (other than refusal for freight damage), the customer will be responsible for All Freight Charges to the customer and back to our return warehouse. A mandatory 30% restocking fee, plus all shipping charges, will be deducted from all canceled or refused orders that have already been shipped. This policy applies to all orders, including 'White Glove"orders and orders that qualified for free delivery. Any returned accessories/parts (IE: Bed Legs, Air Chambers, etc.) will also incur a 30% restocking fee, plus the original freight charges, if applicable. Please, before ordering parts for your air bed, contact one of our consultants to make sure our parts are compatible with your needs. Also, a 2.5% administration charge will apply on all credit card orders that have been in our order system over 24 hours and are then cancelled. There will be no charge for orders that are cancelled in the first 24 hours, after order placement. Any and all cancellations must be submitted in writing, via email, so that all parties have written documentation of the order cancellation and that all parties are aware of the terms of Air Beds Unlimited, cancellation policy.
top of page
30 Night Sleep Trial:
 Choosing a new Sleep System is one of the most important decisions one can make. After all, YOU SPEND 1/3 OF YOUR LIFE IN BED! When you have the quality of products that Air Beds Unlimited has, we can comfortably and without hesitation, offer our customers a true 30 Night Sleep Trial!
Our 30 Night Sleep Trial is a good faith trial! This means we will allow our customers to use our Air Beds for a maximum of 30 Nights but we expect the customers to use their Air Bed, in good faith, for the minimum of 20 Nights. If you are expecting our Air Beds to immediately cure chronic physical problems or if you are not willing to give your New Air Bed and Body a minimum of 20 Nights to adjust, may we politely suggest, that you do not buy our Air Beds!
Our 30 Night Sleep Trial/Limited Return Policy is this:
If after a Minimum of 20 Nights and no more than 30 Nights, the customer is not completely satisfied with their Air Bed Purchase, they may return the Air Bed, at their expense, less a minimal $75.00 return fee, for a refund. You will not be deducted for the original shipping charges to you!*
A natural question is, What is your Air Bed return rate? Our return rate is incredibly low, < 1/4 of 1 percent and we realize that there is no such thing as the perfect product for everyone.
Sleeping on an Air Bed is a unique experience and is quite different compared to sleeping on a conventional "Spring" bed. So, we ask you, our customers, to please communicate, as soon as as the need may arise, any concerns or questions that you may have about sleeping on your new Air Bed. (We recommend a minimum of 5-6 nights between firmness changes). Our sleep consultants have been involved with our Air Bed Technology for Years and we can help advise you, how to optimize our Air Beds, for any of your "Individual" needs.
There are NO Sleep studies that show that the body needs an acclimation period of 4-6 weeks, to start feeling the benefits of a new sleep surface. If the bed is properly adjusted and used correctly, your body will know within 30 Nights! Why should you have to wait for 60-90+ Days to return a product that does not work for you! There is no advantage to you, the consumer, to have to wait for an extended period of time, to return a product that is not right for you!
**What is Not Covered
Under The 30 Night Sleep Trial/Return Policy**
Adjustable, "Electric" Bed Frames, Wooden Foundations, Bed Legs, Accessories, Replacement Parts, Special Orders, Mattress Pads/Protectors, Pillows, Linens, Incorrect Orders Placed by the Customer, Directly Thru Our Website, (In order to help minimize order/shipping mistakes, please inspect your emailed Order Confirmation thoroughly and notify us of any mistakes or questions), "Special" Delivery Needs and "White Glove Delivery" Charges are Not Covered Under the 30 Night Sleep Trial and are therefore, NOT RETURNABLE OR REFUNDABLE.
Order Return Process and Procedures:
No merchandise may be returned, without a Return Merchandise Authorization (RMA). No RMA's will be Issued or Considered, Prior to the 20 Night Minimum Sleep Trial Period or After the 30 Night Maximum Sleep Trial Period. The 30 Night Sleep Trial begins the first night you receive your new Air Bed. It is the customers responsibility to contact Air Beds Unlimited, VIA EMAIL (support@airbedsunlimited.com), for the RMA, On or After the Minimum 20 Night Trial has concluded and on or before the 30 Night Trial Deadline has Expired. By corresponding a RMA request only via e-mail , all parties are aware in writing, of the requested return, the date of the request and the terms of the RMA. The RMA will be issued within 7 BUSINESS DAYS of Receipt of the E-Mailed RMA Request. Returns Must Be Received or In Route to our Return Warehouse (see return warehouse below), No Latter Than 7 BUSINESS DAYS (weather permitting), after issuance of the RMA. Also, Absolutely NO C.O.D RETURN SHIPMENTS WILL BE ACCEPTED at our Return Warehouse!! If a Bed is returned without a RMA or after the 7 Business Day Return/In Route Window, the return may be subject to an additional 30% Unauthorized Return Fee. (We had someone try to return a bed 7 months after the RMA was issued! Also, weather and other considerations can be taken into account.) THERE ARE ABSOLUTELY NO REFUND PROVISIONS AFTER THE CUSTOMER HAS HAD THEIR AIR BED(S) FOR 30 NIGHTS! After the initial 30 Nights all product issues will be handled under the "Limited Warranty" provisions of the products. It is the customer's responsibility to arrange return delivery, back to our return warehouse in Denver, CO (see below)! That way there is no semblance of any conflicts of interest. All returned merchandise must be, but not limited to, original condition, unsoiled, sanitary, smoke free, undamaged and packed in original cartons and packaging, with all tags in place. A mattress pad/protector WILL NOT BLOCK SMOKE. We would suggest that all returns be insured against loss and freight damage. If a returned Air Bed is found to be freight damaged upon it's arrival, it is the customers responsibility to file any freight claims necessary. The return warehouse will have noted any visible damage upon the return delivery. All Returns Will Be Thoroughly Inspected, Upon Receipt, For Any Damage or Unacceptable Condition, Prior to a Refund Being Issued. If a returned product is found to be damaged/unacceptable (except freight damage), Specialty Sleep Services will provide complete documentation as to why, after the through inspection, the return was found to have been damaged or ruled unacceptable for return and why there will be no refunds for any damaged/unacceptable returns.
Return Warehouse:
Specialty Sleep Services
4785 Elati St. Unit #2
Denver, CO 80216
Phone: 303 296-0953
Refunds for returns and cancellations will be issued to the original method of payment, within approximately 14 Business Days after receipt at our third party return warehouse and after a through inspection. We are more than happy to offer such a sleep trial because we manufacture a product that instills TRUE QUALITY AND CRAFTSMANSHIP. And because A COMPANY THAT HAS BEEN IN BUSINESS 35 YEARS BACKS YOU, we are proud to offer the following warranties.
top of page
Warranty:
 All of our Ultimate Sleep Systems Air Mattresses have a Limited 10-25 Year Ltd. Warranty, depending on your particular Air Bed Series, against any defects in workmanship or materials. Remember a warranty is only as good as the company behind it. All of our Ultimate Sleep System Air Bed components have the following factory warranty. Should there be a material defect that requires service during the first 5 Years, Air Beds Unlimited will repair or replace (at our option) the cloth/material (not the vinyl)products of your Air Bed, at no charge. The limited, prorated, limited warranty on the cloth parts (not the vinyl) of our Air Beds ranges from 10-25 years. The Air Chambers and Digital Ultra, Air Inflators have a full 3 year replacement warranty and an extended, prorated, 20 year warranty. The Eclipse and Digital Deluxe, Air Inflator, have a 2 year, full replacement warranty and an extended, prorated, 20 year warranty. If there is any warranty replacements within the first 30 days, on any of our Air Bed components, there will be no freight charges for the replacement parts. After 30 days , it is the customers responsibility to pay for only the warranty, freight charges. Our competition only offers a 2-year full warranty on all products plus an additional Ltd. warranty! If service is required from a defect after the "Full" Warranty period and up to 25 years, Air Beds Unlimited will replace or repair (at our option) at a pro rata charge, based on the number of years in use, length of warranty and current cost of component replacement. Again, is the customer's responsibility to pay for all freight/shipping charges incurred with warranty replacement (except the first 30 days) Not all of the warranty terms are outlined in this statement. Complete explanations of all of Air Beds Unlimited Limited Warranties will be included with all Air Bed, Adjustable Frame and Parts orders. Leggett and Platt will be responsible for all warranty needs for their products. You original confirmation will serve as your official receipt so we recommend that you save it for your future records. Please remember a warranty is only as good as the company that backs it up. We have been here for our customers in the past, we are here today and we will be here in the future!
What will void this warranty? Sale or transfer of the warranted product or component. Misuse or abuse of warranted product or component. Tampering with or opening the warranted product or component. Limitations: Air Beds Unlimited reserves the right not to repair or replace any product or component if is returned in unsanitary condition.
Air Beds Unlimited, at their discretion, reserves the right to substitute material of equal or greater value. Air Beds Unlimited reserves the right not to repair or replace a product or component that has been judged as normal wear and tear. What is not covered: Acts of God, such as, but not limited to, a flood, tornado, fire, etc. Damage from misuse or abuse of the warranted product or component. Damage from tampering with or opening product or component.
If a warranty or any other question should arise, we ask that you contact us immediately, either by phone or email. Please have your original order number for reference or the date your Air Bed was purchased, so that we may better serve you.
top of page |
|
