About Us
At Air Beds Unlimited, we have a
very Straight Forward Approach to
Doing Business! Simply, we
will strive to provide you, our
customers, the Best Air Beds, Air
Mattresses, Adjustable, Electric,
Bed Frames and Replacement Air Bed
Parts, with the Best Customer
Service, at the Guaranteed Best
Prices!
All of our Products are Engineered, Designed and Assembled Here in the USA!
WE
ARE AIR BED SPECIALISTS!
When you buy your Ultimate
Sleep System Air Mattress,
Adjustable Bed Frames or Air Bed Replacement
Parts from us, you
can rest assured,
that A COMPANY
THAT HAS BEEN IN BUSINESS FOR OVER
51 YEARS and on the Internet for 20
Years, BACKS YOU!
We
don't have to pay for all of their Extremely Expensive
Overhead! We
don't spend over $160,000,000.00++*
on all of those Sales and Marketing Expenses, such as Social Media, TV Ads,
Infomercials, Celebrities,
Newspaper Print Ads/Inserts,
Direct Mailers, Catalogs and CD's. (*July '17 SCSS, Quarterly SEC Report.)
We also do not have 550 (as per their website),
Incredibly Expensive Mall Locations/Free Standing Stores and
Thousands of Extremely Well Paid,
Commissioned, Sales Personnel, so...
We Can
Pass On The Savings,
And
Not The Expensive Overhead,
To You!
WE ARE SO
CONFIDENT ABOUT OUR LOW PRICING, WE
GLADLY OFFER THE FOLLOWING PRICE
GUARANTEE: "If you find the same
product, from an established retailer/e-commerce website
for less, WE WILL BEAT THEIR
PRICE (Up to 30 Days After
Purchase) BY 10% OF THE PRICE
DIFFERENCE*". THIS
"PRICE GUARANTEE" INCLUDES THOSE
"DEALERS" WHO DON'T
PUBLISH THEIR PRICES
ON-LINE!
A COUPLE WORDS
OF CAUTION HERE: Be
Careful About Including Your
Phone Number on Anyone's "FREE
INSTANT PRICE QUOTE" Form! That is
unless, you don't mind being
relentlessly hounded and harassed,
by commissioned sales people, who
will refuse to take "Let me talk
it over with my ..... " or "think
about it", as an answer!
We
find it interesting that some Air
Bed "Dealers" have a return policy
that is even longer than they have
been in business, selling Air
Beds! What happens when
these "Air Bed Dealers" start
getting air beds returned in
60-90 Days, 9 months or in a
year from now? We have had
customers who have received
obviously refurbished beds from
our competition, that were sold
as new beds! One Air
Bed Company, out of FL, sells all
of their returned beds on Amazon and
in small print says they are
refurbished/demo beds. They
don't have a showroom. Are
you, the consumer, willing to take
that chance? Incidentally,
our return rate is extremely,
extremely low, for the amount of
beds that we sell (call for the
return rate)!
Here
is a quote from the FDA Official
Website, "the FDA DOES
NOT "APPROVE" health
care facilities, laboratories, or MANUFACTURERS.
Also, be careful about buying a bed
where only one pump is offered.
Just because a pump has a Digital
Readout, does not necessarily make it a
good pump. ARE OF OUR AIR PUMPS ARE COMPRESSORS and NOT FLAPS!
Companies can offer you Very
Under-Powered Pumps (flaps) and save
themselves a lot of money. Air Pressure/Support Levels need to be measured scientifically (mm/Hg, eg.-blood pressure) and not PSI (Car Tires). All of our products are Designed and Engineered in the U.S.A. Also, if a
company offers to "beat or match any
competitor's mattress size and
quality" it is like saying their
"Pinto" is comparable to our
"Cadillac" because they both have 4
wheels. Their "Quality" of Components
is not the same or better, so don't be
fooled by someone saying that they
are, with nothing to back their words,
except their Hyped Sales Pitch and
"FAKE SALES".
Also don't be confuse when
their internet ad says "China Made vs
Us Manufacturer". Their air
chambers and our air chambers are both
made in China. There is no
manufacturer in the US, that will
manufacture Vulcanized Rubber
Chambers, to our unique specifications. Here is quote from
their site "when our chambers arrive
from overseas"... All of
our Poly Foam products are independently
certified by CertiPUR-US®.
Air Beds Unlimited is also listed as a
"Certified
Dealer" by CertiPUR-US®.
ALL OF OUR
PRODUCTS are DESIGNED, ENGINEERED, and ASSEMBLED HERE IN THE
U.S.A.!
For over 45 Years, our
Products have gone through rigorous
development. That's why we have
always been a product driven company
and not a marketing driven company.
Freight
on all Air Bed Parts, Air Beds and
Adjustable Bed Frame orders will
Almost Always Be FREE. (Contiguous
48 States Only**). Also,
We are not Required to Collect Sales
Tax, Unless You Live In The Beautiful
State of Colorado.
**ATTENTION**
We
are very pleased to to announce that
Air Beds Unlimited was chosen by the
State Department, as the Exclusive
Air Bed Mattresses offered
for all of the U.S. Embassy
Personnel's Housing, World Wide!
Free Shipping**:
 When you
purchase your New Air Bed,
Adjustable Bed Frame or Air Bed
Replacement Parts from Air
Beds Unlimited, SHIPPING
WILL ALMOST ALWAYS BE FREE. (Lower 48 States)**
The usual delivery
time, Pre Covid-19 Pandemic, from the time your order was
placed, to delivery to your home, was normally
within Approximately, 12-14 BUSINESS DAYS. Due to potential Supply Chain issues, caused due to this Pandemic, delivery times may very. We do everything in our powers to get you, your order, as quickly as possible!
Parts delivery times are usually,
but not always, shorter.
"White Glove" Deliveries may
take somewhat longer, as we have to
coordinate delivery and setup, with
our White Glove Partners. We
do not have to "Custom Order or
Specially Make" your new Air bed, unless it is indeed a "Special Order or Size".
Rarely we may be out of a component, which may result in a delay (Covid-19)! Foundations,
adjustable bed frames and
accessories will also be
delivered free** with the purchase of
your complete Ultimate Sleep
System Air Bed.
We will normally, unless there is a
temporary back-order of a non-essential
part or accessory, ship your Ultimate
Sleep System Air Mattress in
its entirety. There are usually
1-4 Boxes. If your Air Bed is
shipped via a "Common Carrier or Truck
Line" a shipping representative or
scheduler will contact you, at least a
day before your delivery, to schedule a
convenient time for your order to be
delivered and for someone to be present
to Inspect The Boxes and sign a
"Bill of Lading", noting if there
is any outside damage to the
boxes. Normal Fed Ex Ground
shipping does not schedule delivery
times but Fed Ex Freight will. Regular
ground shipping, via a trucking
company, is guaranteed to the curb
only BUT most drivers will dolly your
air bed to the nearest door or inside of the garage or car port. Customer's
who give us their e-mail address will be
notified how your order was shipped,
with the corresponding Pro# or
Tracking#. If your order is
shipped via a Truck Line, you will also
be able to contact the Common Carrier
directly. Your e-mail address will
never be revealed to any third party.
Our
Free
Shipping Program is only
Available In The Contiguous
48 States. **If
you live on an island, a military base
or a very remote area (where a truck
cannot maneuver), a partial shipping
charge may apply. If
there are ANY unusual conditions
regarding your delivery, please make
sure and discuss those conditions
with a representative.
For shipping to Alaska,
Hawaii, Puerto Rico, Canada, Mexico
or anywhere else, outside of the
lower 48 States, please contact us
at 1 866 925-3737 Ext. 3 or through
our Contact Us Page,
during our normal business hours of
8:00AM-7:00PM, Mountain Time, prior
to placing your order.
We also cannot ship beds to standard
USPS, P.O. Boxes, BUT We Are
More Than Happy to Ship to APO/FPO/DPO Addresses!
Small parts, shipped via USPS, can be
delivered to P.O. Boxes. For an
additional fee and to limited areas, we
also offer a "White Glove"
Delivery and Set-Up.
This service includes 1-2
delivery people who will
unpack your Ultimate Sleep System
Air Bed, do
initial assembly and haul off all the
product cartons (if you wish). The
only thing you have to do is provide
an empty space for your New Ultimate
Sleep System Air Bed, to be set up.
The "White Glove" Service does not
include furniture rearrangement, nor
does it include removal of your old
mattress. Disposal service of your
old mattress/box spring can be arranged, for an
additional fee. The
White Glove Service may not be available in all areas
We also offer a "Threshold
Delivery" which is "guaranteed"
inside the front door. If you live in a remote
area, please contact us prior to
ordering "White Glove" or "Threshold"
Delivery, so that we may discuss these
service availabilities.
ALL SHIPPING COSTS (To AND From), on any
orders that are refused or are cancelled
after shipping has transpired, are the
customer's responsibility, and will be
deducted from the refund.
At the time of your
delivery, please check that there is
no freight damage. If you see any
damage, tears, holes, bent corners
or ANY Potential Freight Damage,
NOTE IT ON THE "Bill of Lading"
and ACCEPT THE SHIPMENT.
If you are concerned about
accepting the shipment, Call Us
Immediately! In the
extreme unlikelihood that damage
is found, once the boxes are
unpacked, contact
us immediately!
Order Cancellation and
Parts Return Policy:
If
an order is canceled after
shipment or the shipment is refused
upon delivery (other than
refusal for freight damage), the
customer will be responsible for All
Freight/Shipping Charges to the customer
and back to our return warehouse and a
Mandatory 20% restocking fee.
This policy applies to all orders,
including 'White Glove" orders and
orders that qualified for free
delivery. Separate Parts orders
are Not Covered under the 30
Night Sleep Trial Program.
Any returned accessories/parts,
including but not limited to, Bed
Legs, Air Chambers, Pumps, Comfort
Layers, Perimeter Support Systems,
Connectors, Massage Units, ChiliPads,
Valves, etc., can also incur a 20%
restocking fee, plus deduction
of the the original freight charges
that were paid by Air Beds
Unlimited. Customer is responsible for any returned freight charges. Please,
before ordering parts for your air
bed, contact one of our consultants
to make sure our parts are
compatible with your needs!
There will be no charge for orders
that are canceled, via e-mail,
in the first 24 hours after order
placement and before the order has
been shipped, unless an American
Express Card has been used for
payment. American Express
keeps all charges, even if an order
has been canceled, prior to
shipment! Therefore, all fee's
charged by American Express, will be
deducted from the cancellation
refund. Any And All Cancellations
Must Be Submitted In Writing, via e-mail,
so that all parties have written
documentation of the order
cancellation and that all parties are
aware of the terms of Air Beds
Unlimited, cancellation policy.
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30
Night Sleep Trial:
 Choosing a
new Sleep System is one of the most
important decisions one can make.
After all, YOU SPEND 1/3 OF
YOUR LIFE IN BED! When
you have the quality of products that
Air Beds Unlimited has, we can
comfortably and without hesitation,
offer our customers a true 30 Night
Sleep Trial!
Our
30 Night Sleep Trial is a good faith
trial! This means we will allow
our customers to use our Air Beds for a
maximum of 30 Nights but we expect the
customers to use their Air Bed, in good
faith, for the minimum of 20
Nights. If you are expecting our
Air Beds to immediately cure chronic
physical problems or if you are not
willing to give your New Air Bed and
Body a minimum of 20 Nights to adjust,
may we politely suggest, that you do not
buy one of our Air Beds!
Our 30 Night
Sleep Trial/Limited Return Policy
is this:
If
after a Minimum of 20 Nights and
no more than 30 Nights, the
customer is not completely satisfied
with their Air Bed Purchase, they may
return the Air Bed, at the customers
expense, to our 3rd party return
warehouse in Denver, CO (see below)
There will also be a minimal $75.00
return fee. There is No 30 Night
Sleep Trial on Parts,
Accessories, Adjustable Bed Frames or "Special Orders". After receipt and
inspection of the returned items, the
customer will be issued a refund, to
their original form of payment.
You will not be deducted for the
original shipping charges to
you!*
A
natural question is, What is your Air
Bed Return Rate? Our Return Rate
is Incredibly Low (A large, litigious,
competitor questioned the return
percentage we had posted, which
incidentally was honest and accurate.
Air Beds Unlimited was not going to
substantiate, especially to a
competitor, how many beds we sell! So,
call us and we will be very happy to
tell you.) We realize that there is no
such thing as the perfect product for
everyone. We also have Never Denied a
Return Request, within the terms of
our Return Policy!
Sleeping
on an Air Bed is a unique experience
and is quite different compared to
sleeping on a conventional "Spring"
bed. So, we ask you, our
customers, to please communicate,
as soon as the need may arise,
any concerns or questions that you
may have about sleeping on your new
Air Bed. (We recommend a
minimum of 5-7 nights between firmness
changes). There is no "Magic
Number" that your body will
immediately find, although it can
happen. The majority of
our customers, that have Digital
Readouts, sleep between 20-25 mm/Hg,
using our scientific settings.
Customers who have shoulder and/or hip
issues normally find relief at between
15-20 mm/Hg, though everyone's needs
are unique. Our sleep
consultants have been involved with
our Air Bed Technology for Decades and
we can help advise you, how to
optimize our Air Beds, for any of
your "Individual" needs.
There are also NO Sleep Studies that
show that the body needs an
acclimation period of 4-6 weeks, to
start feeling the benefits of a new
sleep surface. If the bed is
properly adjusted and used correctly
(5-7 nights between adjustments),
your body will know within 30
Nights! Why should you
have to wait for 60-90-365 Days to
return a product that does not work
for you! There is no advantage
to you, the consumer, to have to wait
for an extended period of time, to
return a product that is not working
for you!
**What
is Not Covered
Under
The 30 Night Sleep Trial/Return
Policy**
Adjustable,
"Electric" Bed Frames, Wooden
Foundations, RV Air Beds, Bed Legs,
Accessories, Replacement Parts,
Special Orders, Mattress
Pads/Protectors, ChiliPads,
Pillows,
Linens, Massage Units, ForeverAire
Guest, Sofa, RV Beds, all Free or
Giveaway products (If you received a promotional product(s) with your purchase, the retail price on that item(s) will be deducted from your return credit), Incorrect Orders
Placed by the Customer, Directly Thru
Our Website, (In order to help
minimize order/shipping mistakes,
please inspect your e-mailed Sales
Order Confirmation thoroughly and
notify us of any errors or questions).
"Special" Delivery Needs, "White
Glove" and "Threshold" Delivery
Charges are also Not Covered Under the
30 Night Sleep Trial/Return Policy and
are therefore, NOT
RETURNABLE OR REFUNDABLE.
Order
Return Process and Procedures:
No merchandise
may be returned, without a Return
Merchandise Authorization
(RMA). No RMA's will be
Issued or Considered, PRIOR to the
20 Night Minimum Sleep Trial
Period or AFTER the 30 Night
Maximum Sleep Trial Period.
The 30 Night Sleep Trial
begins the first night you receive
your new Air Bed. It is the
customers responsibility to
contact
Air Beds Unlimited, via
e-mail, for the RMA, On or After the
Minimum 20 Night Trial has
concluded and On or Before the 30
Night Trial Deadline has
Expired. By
corresponding a RMA request only
via e-mail, all parties are
aware in writing, of the requested
return, the date of the request
and the terms of the RMA.
The RMA will be issued within
7 BUSINESS DAYS of Receipt of the
E-Mailed RMA Request.
Returns Must Be Received or In
Route to our Return Warehouse (see
return warehouse below), No Later
Than 7 BUSINESS DAYS (weather
permitting), after issuance of the
RMA. ALSO,
ABSOLUTELY NO C.O.D RETURN
SHIPMENTS WILL BE ACCEPTED AT OR
BY OUR RETURN WAREHOUSE!!
If
a Bed is returned without a RMA or
after the 7 Business Day Return/In
Route Window, the return may be
subject to an additional 30%
Unauthorized Return Fee. (We
had someone try to return a bed 7
months after the RMA was
issued! Also, weather and
other considerations can be taken
into account.) THERE ARE
ABSOLUTELY NO REFUND PROVISIONS
AFTER THE CUSTOMER HAS HAD THEIR
AIR BED(S) FOR 30 NIGHTS!
After the initial 30 Nights, all
product issues will be handled
under the "Limited Full Warranty"
provisions of the products.
It is the customer's
responsibility to arrange return
delivery, back to the return
warehouse in Denver, CO (see
below)! That way there is
no semblance of any conflicts of
interest. All returned
merchandise must be, but not
limited to, original, like-new
condition, unsoiled, sanitary,
hair (human and pet) free, smoke
free, undamaged, unscratched
remote controls and pump
encasement's and packed in
original cartons and packaging,
with all the complete mattress
tags in place. A
mattress pad/protector WILL NOT
BLOCK SMOKE. We would
suggest that all returns be
insured against loss and freight
damage. If a returned Air
Bed is found to be freight damaged
upon it's arrival, it is the
customers responsibility to file
any freight claims, that may be
necessary. The return
warehouse will have noted any
visible damage upon the return
delivery. All Returns Will
Be Thoroughly Inspected, Upon
Receipt, For Any Damage or
Unacceptable Condition, Prior to a
Refund Being Issued. In the
Extremely Rare Case, a returned
product is found to be
damaged/unacceptable (except
freight damage), Specialty Sleep
Services will provide complete
documentation as to why, after the
thorough inspection, the return
was found to have been damaged or
ruled unacceptable for return and
why there will be no refunds for
damaged/unacceptable parts of the
return.
Return
Warehouse:
Specialty Sleep
Services
4785 Elati
Street Unit #2
Denver, CO
80216
Phone: 303
296-0953
Refunds for
returns and cancellations will be
issued to the original method of
payment, within approximately 30
Business Days, after receipt at our
third party return warehouse and after
a thorough inspection. If an
American Express Card has been
used for payment, American
Express keeps all merchant
charges, even if an order has
been canceled, prior to
shipment! Unfortunately
therefore, all merchant fee's
charged by American Express,
will be deducted from the RMA
refund or any other American Express refund.
This is not the case with any other
type of credit cards. We are more
than happy to offer such a sleep trial
because we manufacture a product that
instills TRUE QUALITY AND
CRAFTSMANSHIP. And because A COMPANY
THAT HAS BEEN IN BUSINESS 44 YEARS
BACKS YOU, we are proud to offer the
following warranties.
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Warranty:
All
of our Ultimate Sleep Systems Air
Mattress cloth components have a
Limited 5 Year Full,
Warranty and an additional
Limited 25 Year, Prorated,
Warranty,
against any defects in workmanship,
manufacturing and materials. Our Air Chambers and Air Inflators have a Full 3 Year Warranty and a 25 Year Prorated Warranty. In Addition, we also offer a 30 Day Out Of Box Warranty on all components where there is no charge for the replacement part and we pay for the shipping, in both directions!
Remember a warranty is only
as good as the company behind it.
All of our Ultimate Sleep
System Air Bed components
have the following Factory
Warranty.
Should
there be a material defect that
requires service during the first 5
Years, Air Beds Unlimited
will repair or replace (at our option)
the cloth/material products of
your Air Bed, at no charge (freight
charges will apply, except for 30 Day Out Of Box Warranty's). The
"The Healthy Vapor Barrier" is not
covered under the terms of the
Full/Limited warranties. The
limited, prorated warranty
on the cloth/foam components of our Air Beds
is 25 years.(freight
charges will apply).
The Vulcanized
Rubber, Air Chambers, Digital Ultra
and S.Q. Air Inflators have a
Limited Full 3 year replacement warranty
and an extended, prorated, 25 year
Limited Warranty
(freight charges will apply, except for 30 Day Out Of Box Warranty's.)
If there is any warranty
replacements within the first 30
days after your product is
received, on any of our Air Bed
components, there will be no charge for the replacement part and there will be No
Shipping Charges, including a Pre Paid Return Label. After the
first 30 days and through the
Limited Warranty Period, it is the
customers responsibility to pay
for the shipping charges, to and
from our warehouse, for the warranted item. These shipping charges will include a Pre Paid Return Label, paid for by the customer.
Be aware that there is legally no
such thing as a "Life Time
Warranty". If
service is required from a defect
after the Limited Warranty period
and up to 25 year prorated portion
of the warranty, Air Beds Unlimited
will replace or repair (at our
option) at a pro rata charge, based
on the number of years in use,
length of warranty and current cost
of component replacement.
Again, it is the customer's
responsibility to pay for all
freight/shipping charges incurred
with warranty replacement (except for
the first 30 days). We do not require return of any component, after the Full Limited Warranty has Expired, so shipping would only be the shipping costs of the replacement part, to the customer. If a part
is replaced under the terms of the
FULL LIMITED WARRANTY and the returned,
warrantable part is found to be
damaged or abused, upon inspection
of our warranty department, it will
become the customers responsibility
to repair or pay for the damaged,
returned part (e.g. (and not limited
to); Chewed wires, crushed/broken
remote controls, punctured air
chambers, stains, etc.). If that part
is not repairable, e.g.: punctured
air chambers, fried pumps, due to
abuse or acts of god, it becomes
the customers responsibly to pay for
the prorated replacement cost, of
the damaged part pus shipping. We very, very rarely receive returned, Full Warranted Products, that have been damaged or abused! Not all
of the warranty terms are outlined
in this statement.
Complete explanations of all
of Air Beds Unlimited Limited
Warranties will be included with all
Air Bed, Adjustable Frame and Parts
orders. Leggett and Platt will
be responsible for all warranty
needs for their products. You
original confirmation will serve as
your official receipt, so we
recommend that you save it for your
future records. The Warranty/Sleep Trial Clock Starts On The Day the Product(s) Are Received By The Customer. Please
remember a warranty is only as good
as the company that backs it
up. We have been here on the internet, the past 15 years. Our distribution center has been around since, 1975. so we
are here today
and we will be here for you in the future!
What
will void this warranty?
Sale or transfer of the warranted
product or component. Misuse
or abuse of warranted product
or component. Tampering with
or opening the warranted product
or component. Limitations:
Air Beds Unlimited reserves the
right not to repair or
replace any product or component
if is returned in unsanitary
condition.
Air
Beds Unlimited, at their discretion,
reserves the right to substitute
material of equal or greater
value. Air Beds Unlimited
reserves the right not to repair or
replace a product or component that
has been judged as normal wear and
tear. What is not covered: Acts
of God, such as, but not limited to,
lightning, a flood, tornado, fire, hurricanes, mud slides,
etc. Damage from misuse or abuse
of the warranted product or component.
Damage from tampering with or opening
products or components are also not
covered under any sections Limited FULL or Limited Prorated terms of our
Warranties.
If
a warranty or any other question
should arise, we ask that you
contact us immediately, either by phone(1 866
925-3737 Ext.2) or via
e-mail.
Please
have your
original
order number for reference or the
date your Air Bed, Adjustable Frame(s) or parts were purchased,
so that we may better serve you.
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