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FAQ's

SITE SECURITY:

Air Beds Unlimited has taken every precaution to protect both your personal and credit card information! We protect this information by using a Secure Sockets Layer (SSL) Technology that works with Microsoft, Internet Explorer/Edge, Fire Fox, Safari, Opera, Chrome and all other Internet Browsers and ISP's.  By encrypting (scrambling) the information you input when placing you order, SSL Technology protects you against unauthorized access to your credit card information.


We want you, our customers,to be totally confident about your New Air Bed purchase through Air Beds Unlimited and their secure web site.
To check the security of the site, at check out, when you are asked for credit card information, look at your browser's address bar or left/right hand corner and you may see a https and a CLOSED PADLOCK This means that ALL OF YOUR Financial Data Is Secure!  This means the SSL is active.
 

EVERY PAGE OF OUR WEBSITE, ESPECIALLY THE SHOPPING CART, IS SECURE! At Final Check-Out, the customer must type in a security code, to prove that they are not a BOT.


In addition to our Secure SSL Website, we offer "McAfee SECURE" which offers our customers with an additional security layer, which also protects you from
Identity Theft and Credit Card Fraud!
HOW DO I ADJUST MY BED WITH A SOFTER/HARDER CONTROL?

It's really quite simple. After putting all your Ultimate Sleep Systems Air Mattress Components together, you will need to follow some simple instructions. 1) Inflate your bed to a very firm position. Don't panic because YOU CAN'T OVER INFLATE THE DUAL WELDED, VULCANIZED AIR CHAMBERS!   2) Lie down on your back (even if you are a side sleeper) with your pillow next to you.  3) Lay there until your body adjusts (approximately 2-3 minutes).  4) Now take the pillow and get into your "sleep position." whether it is on your side, stomach or back. 5) Hold down the softer button until the mattress is cradling and conforming to the contours of your body and most importantly, the air mattress feels comfortable.  6) Now is the time to tweak your New Air Mattress. Since you have been sleeping on your old mattress for some time, you'll want your new mattress to be about the same stiffness. Your body is used to this stiffness and needs to adjust over a period of time. It is important that you pay attention to how the mattress fells in the small of your back (back sleeper), the curve of your waist, hips and shoulders (side sleepers) or the front of your body (stomach sleeper).  7) Now we will fine-tune the firmness. While still lying in your sleep position, press the firmer button in light bursts, until you have the correct support for your back and/or hips. Most people consider a softer setting more comfortable than a firm setting.  We recommend that you try this setting for between 5-7 nights.  If this is not your ideal setting, adjust in small increments either up or down and sleep on this setting for another 5-7 nights.  Again, remember your skeletal system, tendons and muscles could be inflamed, as these important parts of your body, were trying to get used to your old mattress/bed. It may take some time to get used to Sleeping On An Air Bed. (We loosely compare it to almost the time it takes, in the healing of a sprained ankle. Although, it is not unusual for Many Customers To Experience Immediate Relief!) If you have a Digital Pump, The Vast Majority of our Customer Sleep between 20 mm/Hg and 25 mm/Hg, SIDE SLEEPERS seem to prefer between 15 mm/Hg and 20 mm/Hg. Stomach Sleepers seem prefer it a little more firm, between 25mm/Hg and 30 mm/Hg. (These recommended settings are strictly for guideline purposes. Each individuals comfort level is unique!) We are here to assist you in any way, to get the correct sleep setting, so don't hesitate in contacting us with any questions, 7 days a week!

Hard/Pressure Points and Uneven/Poor Support.

(Means Tossing and Turning!)

Bed is to Soft/Hammocking

Effect.

 

Correct Pressure and Alignment.

OUR AIR BEDS

 


WILL THIS AIR BED HELP ME WITH MY BACK AND NECK PAIN?

Sleeping on an Air Bed will not cure all neck and back pain, but.....

According to a study presented to the North American Spine Society, 1999, by Monsein M, Corbin TP, Culliton P, Merz D, Schuck E.  "Back pain outcomes on an air bed versus innerspring mattress". "The average improvements were a 32% pain decrease and a 73% increase in sleep quality. Eighty-five percent preferred the adjustable airbed." You also may want to invest in a pillow that helps simulate the upright position. This means your neck and spine should be aligned while sleeping. Also, any Digital Pressure Setting at or above 32mm/Hg, will restrict blood flow to the capillaries (blood vesse), which can cause parts of the body to go to sleep, which can lead people to toss and turn.

WILL MY NEW SLEEP SYSTEM BE BRAND NEW?

All the components of your Ultimate Sleep System Air Bed will be New and Sealed in Factory Cartons, with Warranty Cards.
When purchasing a complete bed, we will also be sending you a link to our 12 minute, YouTube, Air Bed Assembly Video and a instruction manual.


CAN I USE MY EXISTING "BOX SPRINGS"?

You can, but it is highly recommended that you purchase a matching foundation that is completely flat and is designed for your New Air Bed.  If you choose to use your existing "Box Spring", make sure that it is "SOLID" and "FLAT". You may want to consider putting a thin sheet of plywood on top of the "Box Springs" to negate the "Spring".  There is NO EFFECT ON THE WARRANTY, if you do use your existing box springs, with our Air Mattresses. You may want to call us to discuss the use of your current box springs.



YOUR PRICES ARE SO LOW!  WHAT'S THE CATCH?

There Is No Catch!  1) We don't have to pay for any extremely high priced Radio and TV Advertising. 2) We don't need Stores/Retail locations, to display our products. 3) Retail stores have to pay HIGH Commissions, Rent, Insurance, Utilities, etc. 4) Our web site pays a minimum overhead, so WE CAN PASS ON THE SAVINGS TO YOU.


DO I HAVE TO PAY SALES TAX or SHIPPING CHARGES?

NO SALES TAX IS CHARGED unless you live in the beautiful state of Colorado.  Standard Shipping is Free, in the Continental US.


WHAT TOOLS WILL I NEED FOR ASSEMBLY?

NO TOOlS ARE NEEDED FOR THE STANDARD, BASIC ASSEMBLY. We recommend a power screwdriver or a drill, if you order a matching foundation, With the Optional UNIVERSAL BED LEGS.



HOW LONG DOES THE AIR BED ASSEMBLY TAKE?

The assembly of your Air Bed usually takes less than 45 minutes, including, unpacking all of the components, watching the 12 minute, YouTube, Air Bed Assembly Video, reading the instruction manual and filling the Air Chamber(s). Filling the Vulcanized Air Chamber(s) takes about 5 minutes each.



WHEN WILL MY AIR BED SYSTEM ARRIVE?

You should expect your Ultimate Sleep System Air Bed to arrive in 12-14 BUSINESS Days. Parts delivery times are normally much shorter.; Unanticipated delays can occur under unexpected circumstances e.g. THE COVID-19 PANDEMICTariff/Customs issues, Weather, Floods, Tornadoes, Acts of God, a component of the bed or accessory being back-ordered, etc.),  White Glove delivery will normally take longer because we have to coordinate delivery with our White Glove partners, throughout the country. Also any products that are a "Special Order" may/will take longer.

DO I HAVE TO BE THERE FOR DELIVERY?

Yes and No.  If your Air Bed Order is sent via a common carrier/truck company (FedEx Freight), a scheduler/dispatcher will contact you prior to delivery, to set up a convenient delivery time or window. Most Truck Drivers will help assist the customer but cannot be expected to bring cartons, into the home, due to liability issues. FedEx Ground/Home Deliveries are to the door and normally do not require signature and there is no appointment. If you would like a "Signature Required" Delivery, please contact us, prior to shipment. When your order is placed, we can tell you what type of delivery you can expect.  If you purchase the White Glove Delivery, 2 bonded and insured Agents will deliver your Ultimate Sleep System Air Mattress(s)/Frames, to the room of your choice and perform the initial set up. They will remove all product cartons (if you wish). If you require Disposal of Your Old Mattress/Box Springs, Arrangements Must Be Made, PRIOR To Delivery.  All you have to do is move your old bedroom furniture, so there is a space for your New Ultimate Sleep System Air Bed(s)/Frames, to be set up. The "White Glove" Agents are Not Furniture Re-Arrangers.   Again, FedEx Ground/Home does not call before delivery, so no one has to be available for delivery.  If no one is at home when the Driver shows up, the Driver will place your shipment in a "non conspicuous" place, unless a "signature required" is requested by the customer.


DO YOU ACCEPT OTHER FORMS OF PAYMENT?

YES!   In addition to ALL MAJOR CREDIT CREDIT CARDS, We also Accept Checks, Money Orders and Wire Transfers.  Checks Must Clear Our Financial Institution, before any shipment can be made.

DO YOU OFFER FINANCING?

I'm so glad you asked that question!

We are Currently Evaluating Different Finance Companies, that will Better Serve Our Customers and are Not Predators.

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